Senior Director- Tech Experience Enablement

We Are Hiring Ascension is a faith-based healthcare organization dedicated to the transformation of the healthcare experience. As the largest non-profit health system in the U.S. and the world’s largest Catholic health system with $26 billion in net patient revenue, Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. Summary: The Senior Director, Digital Enablement is a key leader within the Consumer Experience (CX) organization and is accountable for informing the strategy from a consumer-centric point of view, working with key partners within our Digital and Technology teams to build a launch plan, test, and implement at scale our strategies around Digital Experience and our experience-enabling technology investments. The scope of this work is broad-ranging, and this leader is expected to serve as a key conduit between CX, Digital, the Technology team, and the operating leaders. This individual will lead a team who helps ensure successful planning and implementation of key investments, and oversee the change management and success formula for implementation. Location: Remote Travel: 2-3 times a quarter What You Will Do Provide Consumer Experience (CX) leadership to develop, plan and operationalize digital and technology experience strategies nationally and at the market/line of business level. Support the Consumer Centric pillar of the Ascension Strategic Plan. Develop and execute the implementation strategy for key technology rollouts alongside key system and market-level partners. Lead and manage national/system-wide cross-functional projects and programs effectively and efficiently by escalating risks, tracking decisions, empowering decision makers, identifying interdependencies, building project plans and managing stakeholders. Ensure consumer-centricity in the organization's development thinking, emphasize guidance on the capabilities needed to prioritize data-driven rationale and key functionality attributes in digital experiences. Conduct hiring, training, directing, development and evaluation of staff. Provides senior level Consumer Experience leadership to develop, plan and operationalize digital and technology experience strategies nationally and at the market or line of business level in support of achieving the Consumer Centric pillar of the Ascension Strategic Plan. Responsible for ensuring consumer-centricity in our development thinking, bringing to bear guidance on the capabilities we need to prioritize, data-driven rationale behind that guidance, and key functionality attributes in our digital experiences. Expected to lead a team who remains highly in tune with operational realities, and works with a people-first mentality to help ensure we are introducing simpler and more effective tools for our teams. Responsible for developing and executing the implementation strategy for key technology rollouts alongside the Digital, Ascension Technology, key system and market-level partners. Ensures strategic and operational plans, communications, and other activities across the system and the markets/lines of business are aligned and intentional including the alignment of CX goals across the organization. Bridges the partnership between national and market executive leadership teams to align existing or deliver new initiatives and programs that cultivate a culture of high performance grounded in Ascension’s core values and in Consumer data. Is a chief steward of the voice of our consumers during their experience with us, and identifies ways to leverage technology to help remedy highest-order priorities for the consumer. Fosters a culture of appreciation, belongingness, inclusivity, diversity and equity to drive the associate experience What You Will Need Licensure / Certification / Registration: Required Credential(s): • None required. Education: Bachelor's degree required. Master's degree preferred. Work Experience: 7 years of experience required. 10 years of experience preferred. 5 years of leadership or management experience preferred. Additional Preferences Key Attributes: Experience development, Operations, Project management and/or agile PM, process improvement (lean), Analytical and Consumer Data skills, critical thinker, highly developed communication skills, experience working in complex/matrixed organization, demonstrated ability to collaborate and create consensus, innovative mindset, direct, transparent, resilient, inclusive, compassionate, high emotional intelligence, demonstrated experience with change management and conflict management Why Join Our Team When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today. Equal Employment Opportunity Employer Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the Law Poster Supplement Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify