Customer Experience Associate - FTE (Call Center)

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Hours: normally 8-5 , M-F, Limited overtime may be required to meet contractual obligations. May perform one or more of the following. Using a computerized system, responds to customer inquiries in a call center environment. • Responds to telephone inquiries and complaints using standard scripts and procedures. • Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. • Provides clear and concise information about the status of a claim or Medicaid member Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider. Acts as an advocate for the Medicaid client or Provider. • Educates clients about managed care access, rights and benefits through outreach scripts. • Check voicemail and Fax routers. • Complete required assigned training. • Track daily task for quality review. • All other duties as assigned. Education and Experience: Diploma or GED MS Office – Outlook, Word, Excel a plus One year medical insurance or medical office experience a plus Personal Attributes for success Outgoing and energetic attitude Ability to communicate clearly and confidently Ability to multi-task Ability to analyze new situations and apply problem-solving skills Ability to relate to the customer Ability to remain calm under pressure Ability to adapt to and incorporate new technologies Ability to learn from past mistakes (and Successes!) Ability to manage time effectively General conversational ability and call control Attention to detail Grammar and spelling accuracy Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the