RSC SME & Process Manager

Johnson & Johnson MedTech, a member of Johnson & Johnson’s Family of Companies is recruiting for a Right Stage Customization (RSC) SME & Process Manager. This position can be based in any J&J Medtech office in the Americas or Europe. The Right Stage Customization (RSC) SME & Process Manager reports into the Director RSC Global Labelling Business Process Lead to support overall RSC process and system operations, continuous improvement and deployment. This process starts from managing of new requirements or changes to be executed in the RSC-enabled DC’s to the handover to Deliver for execution of the required changes. The RSC SME Process Manager would develop proposals of new investments and resourcing, fit assessments, support system troubleshooting and maintenance, and serve as the resident subject matter expert, including ongoing training programs and would also influence improvements within upstream process in order to ensure data integrity within the RSC system and processes. Business scope impact: $5-6 Billion NTS support for MD products that require RSC/supplemental labelling. Special focus in EMEA in 2022-2023, with expansion to APAC post Magellan/Transcend ‘24 This requirement is expected to grow with visibility of increasing nationalized labelling requirements in the horizon. This area accounts for one-third of MD’s Field Actions and escalations. Addressing is a long term solve also requires establishment of new processes and oversight. Key Result Areas: Development and approval of investment (CAR) proposals per LRFP Training program and concurrency Metrics, Dashboard and reporting systems Business partner (HCL) reviews and monitoring Process adherence metrics System uptime (partnering with IT) - service indicator Tasks & Responsibilities: SMR for RSC System: design, requirements, enhancements & troubleshooting SME for Deliver operations execution in partnership with Deliver GDEX Ensures upstream data source connection strategy, influences master data hierarchy setup Assesses new requirements for RSC capabilities CAR development, business proposal, owns Make vs Defer tool Develop, monitors and publishes relevant metrics. Manages training program and materials Qualifications +5 years’ experience in either franchise systems or regions, global experience preferred. Demonstrated broad stakeholder engagement and communications acumen. Experience in highly regulated environments and complex supply chains. Background in manufacturing ops, warehouse operations, labeling ops, quality systems, regional supply chains, systems deployments. Demonstrated leadership and tenacity in ambiguous programs driving stakeholder engagement and alignment Strong knowledge of the J&J MedTech Supply Chain is a plus. Experience in managing timelines and priorities in a sophisticated business and multi-ERP environment. Primary Location Switzerland-Zug-Zug- Other Locations North America-United States-New Jersey-Raritan, Europe/Middle East/Africa-Ireland-Cork-LittleIsland, Belgium-Hainaut-Courcelles Organization Cilag GmbH International (8525) Job Function Operations Requisition ID 2206052490W