Project Manager - PMO

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients. SENIOR PMO ASSOCIATE This position will be a part of a large client delivery team and is an integral part of the firm’s strategy to build scalability and improve efficiency of PMO processes. Senior Project Assistant will closely work the senior leadership team and lead the execution of processes across various functions viz. Finance, SLA compliance, Training, Billing etc. Responsibilities: Team Management activities: Manage PMO team to enable smooth delivery of the client engagements Coordinate regular cross-office team meetings between offshore and onshore team Plan for PMO team members’ individual goals and guide them in their learning Facilitate induction of new team members into the team by coordinating kick-off meetings and getting appropriate system accesses Coordinate and support administrative requirements for team events. PMO activities: Own PMO processes and tools (e. g, project charter, ticket management system, issue management, communication and reporting, knowledge management, etc.) Ensures quality of deliverables sent out by the PMO team Manages utilization of the team members by ensuring regular task tracking Coordinate with team members to track the adherence on project processes and ensure 100% compliance on all the program SLAs Facilitate regular updating of project performance summaries (e.g., financials, utilization, SLA metrics) Oversee Program Risk Management process to ensure timely and accurate reporting of risks Maintain SOP documents repository and ensure timely updates and version control Contribute to continuous improvement leveraging various internal or external assets in consensus with key stakeholders Manage onboarding/off boarding, training and team compliance Manage asset (client laptops/phones) record-keeping Manage PMO assets and be a single point of contact for the team on any queries on relevant topics Coordinate with key stakeholders for timely renewal of legal documents and flag upcoming billing milestones and preemptively communicate to program manager. Client Coordination: Collaborate with the client’s admin/support group to set up meetings & seminars Follow-up with client’s PMO team on any issues with the PMO tools/processes that are shared across ZS and client (e.g., ticket management system, etc.) Work directly with client’s PMO team on updating and sharing performance summaries (financials, utilization, SLA metrics) with key stakeholders. Qualifications: Graduate with 3 years plus of experience in Project Management, or a Post Graduate in MBA with years plus of experience in Project Management Organized and self- motivated Good knowledge of Project Management Processes and tools Proficient on MS Excel with working knowledge of PowerPoint and Word Good verbal and written communication, pleasing personality Customer focused Good interpersonal skills Extremely high on initiative, proactive Prior experience of running PMO for more than 50 people preferred ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable. Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire. NO AGENCY CALLS, PLEASE.