Digital Products- Business Analyst-ServiceNow-Sr. Associate

<br>A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.
Our team has responsibility and ownership for the strategy, management and delivery of technology services that are essential to business systems and applications.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Senior Associate, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Use feedback and reflection to develop self awareness, personal strengths and address development areas.</li><li>Delegate to others to provide stretch opportunities, coaching them to deliver results.</li><li>Demonstrate critical thinking and the ability to bring order to unstructured problems.</li><li>Use a broad range of tools and techniques to extract insights from current industry or sector trends.</li><li>Review your work and that of others for quality, accuracy and relevance.</li><li>Know how and when to use tools available for a given situation and can explain the reasons for this choice.</li><li>Seek and embrace opportunities which give exposure to different situations, environments and perspectives.</li><li>Use straightforward communication, in a structured way, when influencing and connecting with others.</li><li>Able to read situations and modify behavior to build quality relationships.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p><b><u>Additional Responsibilities</u></b><span>: </span></p><p>This role has a broad knowledge of the business functions to resolve critical and strategic customer technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for driving success around Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.</p><p><b><u>Custom Orgs</u></b><span>:</span><br /><br /><b>Global LoS</b><span>: </span><br /><span>Internal Firm Services</span><br /><br /><b>Global Network</b><span>: </span><br /><span>Internal Firm Services</span><br /><br /><b>Global Competency Network</b><span>: </span><br /><span>IFS - Internal Firm Services - Other</span><br /><br /><b>Go-To-Market</b><span>: </span><br /><span>Not Applicable</span><br /><br /><b>Sector</b><span>: </span><br /><span>Not Applicable</span><br /><br /><b>Programme Type</b><span>: </span><br /><span>Experienced Hire</span><br /><br /><b><u>Job Requirements and Preferences</u></b><span>: </span><br /><br /><b><u>Basic Qualifications</u></b><span>: </span><br /><br /><b>Minimum Degree Required</b><span>: </span><br /><span>High School Diploma</span><br /><br /><b>Minimum Years of Experience</b><span>: </span><br /><span>2 year(s) of progressive roles supporting IT operations quality control, technical troubleshooting, process improvement, and compliance.</span><br /><br /><b><u>Preferred Qualifications</u></b><span>: </span><br /><br /><b>Degree Preferred</b><span>: </span><br /><span>Bachelor Degree</span><br /><br /><b>Preferred Fields of Study</b><span>: </span><br /><span>Information Technology</span><br /><br /><b>Certification(s) Preferred</b><span>: </span></p><p>ITIL Certification, ServiceNow CSA and/or CAD</p><p><b>Preferred Knowledge/Skills</b><span>: </span></p><p>Demonstrates thorough abilities and/or a proven record of success as a team leader including the following areas:</p><ul><li>Working with diverse teams to understand ServiceNow requirements to create well written stories for developers;</li><li>Possessing knowledge of core ServiceNow features and functionality with a focus on CSM, ITIL and how a given request translates into requirements that can be handed to ServiceNow developers;</li><li>Possessing knowledge of basic support functionality and be able to educate teams on both the technology and the process associated with support;</li><li>Understanding of reporting metrics and KPIs and work with developers to create appropriate reporting;</li><li>Utilizing relational databases, SQL server and writing SQL queries is a plus, but not required;</li><li>Demonstrating knowledge of an Agile development process and either existing experience or willingness to learn how to function and manage in an agile environment;</li><li>Intrinsic sense of ownership;</li><li>Willingness to escalate early when not meeting expectations;</li><li>Demonstrating experience with notification tools such as OpsGenie, Pagerduty or xMatters;</li><li>Showcasing ability to think and operate at a goal level versus a task level; and,</li><li>Communicating in an organized and knowledgeable manner in written and verbal formats.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniorassociate. <span style='display:none'>354719 354719WD</span><br><br>
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