Help Desk Technician

Job Summary Amentum is seeking a Help Desk Technician supporting the US Army at Camp Humphrey's, Republic of Korea. You're focused and resourceful with an interest in advancing the way we provide excellent support and innovative technology solutions for our customers. You’re the one our team can depend on to make sure everything is running smoothly. You will also enjoy working independently while ultimately being part of a larger technical support team. Responsibilities: Installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation Here at Amentum, our people bring the expertise needed to understand and advance our customers requirements. We believe in fostering a sense of belonging. We welcome diversity, encourage growth and development, promote safety first, and believe curiosity is the spark for innovation. We take care of our employees, who in turn take care of our customers, driving the success of our business. Our customers rely on us for technology and subject-matter expertise to identify and defeat global threats. We are a trusted partner in protecting military, civilians and critical infrastructure around the world. Minimum Requirements Bachelor's degree and at least 5 years of experience in computer systems management and help desk support Or Associates degree and at least 7 years of experience in computer systems management and help desk support Or High school diploma/GED and at least 9 years of experience in computer systems management and help desk support Current DoD IAT Level II certification (such as CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, and/or SSCP) Current Computing Environment (CE) Certification for Microsoft Modern Desktop (MD100/101), or must be obtained within 3 months after hire Due to the nature of the work, must be a U.S. citizen Must have an active Secret security clearance with the ability to obtain a Top Secret clearance at a later date during employment Must have valid/current U.S. passport Preferred Qualifications Current Computing Environment (CE) Certification for Microsoft Modern Desktop (MD100/101)