Senior Manager - Global Procurement

Auto req ID: 282886BR Job Description • The role is responsible for Incident (INC) Management and leading a team of 11 Help Desk Agents. • Categorization and Prioritization of the work on open Incidents (INCs). • Manage communication throughout the lifecycle of the incident. • Assure adherence to Critical Incident Management Process. • Comply with User and vendor support requirements in accordance with agreed Policy and Procedures Manual. • Resolve P2P User (internal and external) and vendor inquiries in accordance with defined SLAs. • Address or escalate P2P Platform technical issues. • Escalate issues that cannot be resolved to PepsiCo. 5.0 Key Skills/Experience Required Identify any differentiating expertise required for success in the role. • Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) • Experience in Incident Management • Ability to understand the processes • Ideally with a Procurement background • Good English level (Very good written and spoken) • ERP (SAP / ARIBA) experience • Bachelor's degree needed • 9+ years of experience required 6.0 Differentiating Competencies Required Identify any differentiating behaviors, leadership skills or soft skills required for success in the role. • Track record of strong service delivery • Results Oriented skills • Work under pressure Qualifications/Requirements • Good interpersonal skills (needs to be able to build relationships over the phone without meeting suppliers / customers on a regular basis) • Experience in Incident Management • Ability to understand the processes • Ideally with a Procurement background • Good English level (Very good written and spoken) • ERP (SAP / ARIBA) experience • Bachelor's degree needed • 9+ years of experience requiredRelocation Eligible: Eligible for Standard Relocation Job Type: Regular