Director, Programs

Overview AS&E, an OSI Systems Company is seeking a Director, Customer Programs, based out of San Diego, CA. We are proud to be a trusted provider of advanced X-ray technologies for ports, borders, military, high-threat facilities and critical infrastructure all over the world. Be a part of our mission to provide our customers with best-in-class cargo and vehicle screening systems and services so they can combat terrorism, trade fraud, drug and weapon smuggling, and illegal immigration. Manage the major equipment programs assigned to CBP, and other US Government and high-profile North America clients and to provide guidance to other team members, notably Program Managers. Will also be assigned other programs, as required, to support and achieve business needs. Must remain focused and maintain all required business objectives and fulfill all contractual customer obligations and achieve the highest levels of customer satisfaction. Management of contracts typically spans from order receipt to system acceptance / hand-over to service team. Responsibilities MANAGEMENT: 40% • Provide management guidance to matrixed project team and to peer Program Managers and assigned Commissioning Engineering team, as required, to achieve CBP and other business objectives and requirements. • Ensure all corporate-directed business objectives are met – typical quarterly assigned objectives are $15M-$30M in revenue with GM% in the 35-45% range. • Successfully work with senior management and other peers for strategic development, tactical execution and mutual collaboration to achieve shared goals. ACCOUNT: 20% • Be capable of and for strategic needs, manage large, complex US Government contracts abiding to all requirements (FAR’s, DID’s, et al) • Act as the prime program interface to the top corporate client to ensure this key customer has confidence that the company will contractually and successfully execute to a recurring $75M+ in backlog. • Be able to intimately work with both the domestic & international Sales and Account Management teams to ensure there is a balance between program execution and overall customer/end user satisfaction FINANCIAL: 20% • Manage a recurring, monthly program review with executive management on the programmatic heath status of key programs • Interface with other program groups within the division to provide mutual aid and enhanced processes to ensure overall divisional and corporate objectives are achieved • Track and manage Key Performance Indicators (KPI) within the functional group, reporting out to management and tracking customer satisfaction metrics to ensure team fulfills all contractual requirements • Recurring support of Sales’ bid & proposal process to ensure pre-award scope is understood, properly costed and quoted and an achievable schedule. PROGRAMMATIC: 20% • Ensure team members are vigilant in tracking the financials of their assignment projects and maintaining all ETC / EAC requirements • Ensure there is clarity around priorities and goals for the entire functional area when faced with ambiguous situation(s) • Facilitate goal-level creation for the broader function and working with managers to ensure the goals cascade to all workers • Provide mentoring junior team members to support professional growth and leadership • Drafting and publishing program management-related process documents, as required, to ensure continuous improvement and refinement • Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct. Ensure that direct report(s) are trained and evaluated on their knowledge and adherence to the Company’s values, Code of Ethics and Conduct, and applicable compliance policies. • Manage, evaluate and develop team of employees to meet functional deliverables and responsibilities. Complete company people management requirements. Exhibit manager core competencies. • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem. • Duties may be modified or assigned at any time to meet the needs of the business. Qualifications Education: Bachelor of Science Degree (Business, Engineering) Project Management Professional (PMP) certification: preferred Experience: minimum of 20 years of proven experience in Program Management and at least 10 years of direct management/oversight of a program management team. Fast-paced office environment; requires significant use of telephone and computer: >50% Must be able to complete job responsibilities working with different time zone needs such as attending late night/early morning meetings by phone and/or web to meet business needs; 15% Travel required at 25%. Must travel internationally and be able to acquire all necessary travel documents Must be able to be successfully vetted for US Government projects which will require submission of personal information to a credentialing service company, provide proof of vaccinations or related medical information, and comply with other requirements needed to be able to work at customer site. Company's COVID-19 Vaccine Policy To comply with applicable government requirements, all U.S. employees must be fully vaccinated against COVID-19 unless they are entitled to and approved for a legal accommodation, in accordance with the Company’s COVID-19 Vaccination Policy.   NOTICE TO THIRD PARTY AGENCIES OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.  Equal Opportunity Employer - Disability and Veterans EEO is the Law   Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf   OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.