Sr. IT Support Technician

<br>A career in our Software Development and Information Technology Operations practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You’ll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology.
In joining, you’ll develop and manage integration strategies that helps our clients implement cloud computing solutions related to enterprise architecture, service architecture, systems architecture, and business process management.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Senior Associate, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Use feedback and reflection to develop self awareness, personal strengths and address development areas.</li><li>Delegate to others to provide stretch opportunities, coaching them to deliver results.</li><li>Demonstrate critical thinking and the ability to bring order to unstructured problems.</li><li>Use a broad range of tools and techniques to extract insights from current industry or sector trends.</li><li>Review your work and that of others for quality, accuracy and relevance.</li><li>Know how and when to use tools available for a given situation and can explain the reasons for this choice.</li><li>Seek and embrace opportunities which give exposure to different situations, environments and perspectives.</li><li>Use straightforward communication, in a structured way, when influencing and connecting with others.</li><li>Able to read situations and modify behavior to build quality relationships.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p><b><u>Job Requirements and Preferences</u></b><span>:</span><br /><br /><b><u>Basic Qualifications</u></b><span>:</span><br /><br /><b>Minimum Degree Required</b><span>:</span><br /><span>Bachelor Degree</span><br /><br /><b>Minimum Years of Experience</b><span>:</span><br /><span>4 year(s)</span><br /><br /><b>Required Knowledge and Skills</b><span>:</span></p><p>Demonstrates a thorough level of abilities with, and/or a proven record of success as both an individual contributor and team member, in the following areas:</p><ul><li>Providing client-facing support and troubleshooting in Microsoft Azure, Windows 10, Office 365 and underlying technologies to support the daily operations of end user’s technology incidents;</li><li>Troubleshooting TCP/IP, DHCP, and DNS configurations or other experience and knowledge in Network Management in a Microsoft Windows environment;</li><li>Installing, administering and troubleshooting Microsoft Windows Desktop workstations, printers, routers, firewalls, and resolving network, server, workstation, and other software and hardware problems as required by clients;</li><li>Providing administration of Azure VMS, Apps, Networks or specific experience around other M365 products, SharePoint, Exchange online, Teams etc.;</li><li>Conducting preventative maintenance services to meet functional, performance, and security requirements;</li><li>Managing priorities based on clients’ needs and set realistic expectations based on commitments made;</li><li>Engaging and communicating with customers and employees in a professional manner that demonstrates the tremendous value they are to us as a customer, thus continuously proving our value as a service provider;</li><li>Documenting issues and resolutions in detail through the ticketing system (ConnectWise Manage); and,</li><li>Documenting issues and resolutions in detail through the ticketing system.</li></ul><p></p><p><b><u>Preferred Qualifications</u></b><span>:</span><br /><br /><b>Certification(s) Preferred</b><span>:</span></p><p>Microsoft Azure/365 Admin, Architect, Teams Administrator , Security Admin, Security Analysts. Network&
43;, Security&
43;, CCNA</p><p></p><p><b>Preferred Knowledge/Skills</b><span>:</span></p><p>Demonstrates thorough abilities and/or a proven record of success in the following areas:</p><ul><li>Contributing to a positive working environment by building relationships with team members;</li><li>Interacting with clients in a manner that facilitates a positive customer experience, trust, transparency, and utilizing judgment and independent thinking in handling difficult client scenarios;</li><li>Prioritizing, setting realistic expectations, and knowing when to escalate for additional help when needed;</li><li>Adapting to and navigating dynamic changing environments; and,</li><li>Seeking guidance, clarification and feedback.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br><br><br> <span style='display:none'>356186 356186WD</span>