OTC Collections with Italian

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains. As part of this project and a new team, your role as a Collections Officer will be to build and co-manage a strong relationship with our client organization and monitor your performance based on SLA and KPIs defined for the countries being supported. What you'll be doing: •Creating and maintaining the Debtors database (on time and accurately); •Sending invoices issued to debtors, in electronic format; •Accounting processing of customer receipts and collection of amounts related to invoices issued to customers; •Receivables management (evidence of due invoices, issuance of payment letters, creation of reports on the situation of debtors); •Solving customer problems addressed by email/ phone; •Preparation of reports including payment due dates; •Ensuring the fulfillment of the performance indicators according to the contract with the client; •Providing data for the monthly calculation of performance indicators; •Making reports, testing new procedures & programs, creating and updating SOPs.