Visitor Experience Officer

<p>Join our passionate team as a Visitor Experience Officer!</p>
<p><strong>Hours: </strong>37.50 hours per week</p>
<p><strong>Salary:</strong> £20721 per annum</p>
<p><strong>Contract:</strong> Permanent role</p>
<p><strong>What it's like to work here</strong></p>
<p>You'll be working at Ashridge Estate, a 5000-acre estate with ancient woodlands. Home to over 1000 ancient and veteran trees and rolling chalk hills, the estate is bursting in wildflowers and rare butterflies in the summer. Within the estate you will find the Bridgewater Monument and Pitstone Windmill.</p>
<p><strong>What you'll be doing</strong></p>
<p>As a Visitor Experience Officer, you’ll be responsible for the delivery of our year round offering of events at the property. Working alongside the Senior Visitor Experience Officer, you’ll deliver experiences that move, teach, and inspire our visitors.</p>
<p>Understanding how and why we engage our supporters is key. You’ll lead the visitor welcome team to link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent.</p>
<p>As a champion of exceptional visitor experiences, you’ll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation. This role includes some weekend working.</p>
<p>When our visitors and members come to our property, their experience on the day means everything. If we can ensure every single visitor has a fantastic experience, we can do more as a charity.</p>
<p>As a Visitor Experience Officer, it’s your job to do everything you possibly can to ensure every member and visitor has a great day with us, every time. You’ll need to have creativity and brilliant customer service skills, a can do attitude and an interest in how we excite and entertain a range of different people who come to visit our places. Leading a small dynamic team, you’ll champion the best customer service and ensure that we always have something to share with our visitors, and it will be your job to make sure we’re doing that all year round.</p>
<p><strong>Who we're looking for</strong></p>
<p>It’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:</p>
<ul>
<li>A flexible customer focused approach, with high standards of customer service</li>
<li>Excellent people skills, enabling strong relationships, both externally and internally</li>
<li>Experience of working to multiple deadlines and managing own workload</li>
<li>Outstanding organisation and planning skills, and a good eye for detail</li>
<li>Understanding of the aims and ethos of the National Trust</li>
<li>Excellent communication skills, both verbal and written</li>
<li>A hard working approach, be committed and a team player</li>
<li>Strong IT skills - Microsoft Office, as well as web and social media applications</li>
<li>Experience of producing interpretation, marketing or promotional material</li>
<li>Knowledge of relevant Health &amp; Safety procedures</li>
</ul>