Technical Support Engineer

Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview To provide Tech-support to Rapiscan and Distributors engineers by phone, online and through other methods. they will act as the point of contact for all engineering updates and deployment to field. Responsibilities Working on Rapiscan’s Product Line: Technical support for Checkpoint and RTT models in the assigned area. Electronic / mechanical: Total system level trouble-shooting support on complex multi-system problems. Customer skills: Interface with operators, technicians and BHS managers on equipment status issues when required Site surveys: Support review of site surveys for efficient installation of RTT Relationships: Helps train others where necessary; participate as active member of Local Customer Teams as appropriate. Cost awareness: Ensure common practices and efficient methods are applied for Service provided and adheres to SLA requirements Administration: Responsibly complete all administration tasks in timely and complete manner. Documentation: Ensure timely design and reporting of Field Modification Instructions, Planned Maintenance, corrective repair, Service inspections documentation for the product and version updates. Works with Engineering to design and provide work instructions/documentation for field personnel. Creates process maps for field service. Installations: Play a key role in providing tech-support for complex and multifunctional site installations during planning stage with Projects. Assist engineers in installation and other related work remotely. Share best practices. Training: Proactively seek training to keep up to date with technological developments and also provides ad-hoc training to RS field engineers. Spare parts: Creates product spare parts list with required version and also ensures pre-configured parts are maintained in service stock. Quality: Promptly escalate any quality or integrity issue. Qualifications Qualified to degree level in Electrical and/or Electronics or equivalent with at least 4-5 years of field experience or a BSc Eng with 2-3 years of field experience Post graduate qualification in Electrical engineering desirable A recognised qualification in an IT (Microsoft, cisco etc) a plus A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of X-ray or HV Systems i.e. Medical or Industrial engineering discipline. Excellent communication, listening and interpersonal skills. Plans and organizes work effectively. Team working skills. English language skills. Additional European language an advantage OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.