Întral Dispatcher

Company Overview Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne. SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 500 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies. Come grow with our associates who are customer obsessed, always safe, continuously improving, and having fun! Position Overview Seeking strong candidate to manage delivery operations of Western Washington stores. Assign, review and participate in the work of department responsible for executing the delivery service to both internal and external customers. To ensure adherence to established goals, budget, policies and procedures;. KEY FACTORS FOR SUCCESS: Manages the execution of departmental plans to achieve objectives in safety, quality, schedule, efficiency and continuous improvement. Assign, review and participate in the work of dispatch with team; monitor phone and radio traffic to ensure world class service, procedural compliance and efficiency; conduct quality assurance feedback and coaching sessions with assigned employees at regular intervals. Communicate with the customers, subordinates, peers, supervisors; interpret, explain and answer operational and procedural questions, handle complaints/concerns from customers, employees and safety department; complete notifications to appropriate person Operate and monitor sophisticated communications systems: Computer Aided Dispatch and Radio System; initially troubleshoot issues and report appropriate failure to the correct person(s). Prepare and complete analytical and statistical reports and memos as required. Prepare copies of recordings as directed. Remain current on job specific procedures through attending training courses in order to apply appropriate methodologies. Performs miscellaneous job-related duties as assigned. Ability to manage schedule changes quickly in a manner that benefits the stores and customers, with the least amount of operational disruption. Skills We Are Seeking Experience in fleet routing and dispatching required. 2 years minimum Familiarity of Puget Sound geographical area strongly preferred. Work experience in a team environment. - 1 - 3 years Understanding of employee policies, practices, procedures and work rules appropriate for the unit. - Has a general understanding of the principles and uses the knowledge with assistance. Understanding of operations. - Has a good understanding of the principles and can independently use the knowledge. Knowledge of products, customers, markets and competitors. - Has a general understanding of the principles and uses the knowledge with assistance. Bachelors Degree (Preferred) PERKS: Medical, Dental and Vision plans Paid Time Off, Paid Holidays Competitive Compensation 401k with company match Company paid life insurance, Short Term Disability and Long-Term Disability Insurance Product Discounts Tuition Reimbursement Opportunity for Advancement THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.