Director Concessions

Who are we hiring? Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests. ROLE SUMMARY: The Madison Square Garden Company (MSG) is a world leader in live sports and entertainment with a portfolio of legacy sports teams, exclusive entertainment productions and celebrated venues. The Director of Concessions will oversee and manage the day-to-day operation of Food & Beverage Concessions within Madison Square Garden (Arena & Theater). The Director is responsible for ensuring the highest level of customer service is extended to our guests while partnering with the management and operational teams. This position will report into the Vice President of Food & Merchandise Operations. What will you do? Implement new technology related to the purchasing, points of sale, physical inventory and payroll process. Implement SOP’s in an effort to boost through put, Per caps and check averages Plan and schedule all event staff based upon expected revenue potential and sales penetration while remaining within budgeted labor. Partner with People Practices as it pertains to recruitment and training of new hires. Ensure payroll is completed and closed out timely each week. Review inventory methods and controls to assist in the reduction of product loss while maintaining efficiencies. Implement monthly physical inventory processes and partner with the finance team for reporting and budgeting purposes. Assist the finance team with company sponsored internal and external audits Provide input and support with price points with items and merchandise sold Assist People Practices, legal counsel, and appointed members of management with union contract negotiations. Help formulate and adhere to direct and indirect departmental budgets. Utilize service recovery techniques with guests when necessary Partner with people Practices in the facilitation of coaching/progressive discipline process Knowledgeable with integrated cash register systems, purchasing and perpetual inventory systems. SUPERVISION: Concession employees Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company! What do you need to succeed? Minimum 8-10 years of experience in a senior level customer service management capacity within a multi-million-dollar concession and high-volume bar operation. Four-year degree in Hospitality or Business Management Education or an equivalent combination of education and experience is preferred. Ability to compile and execute company and departmental standard operating procedures and procedures (SOP’s). Demonstrated knowledge of Collective Bargaining Agreements (CBA) and the ability to manage a large, unionized workforce. Excellent verbal & written communication, organizational and time management skills required Must be able to multi-task and prioritize in a deadline-oriented environment PC skills including MS Word, Excel, Outlook and PowerPoint Possess exceptional attention to detail and strong follow-up skills necessary Must have the ability to work independently when necessary, and use sound business judgment Ability to present an uplifting personality while maintaining a high degree of confidentiality and business ethics Demonstrated experience in developing strategies for the collection, analysis and implementation of customer satisfaction feedback Experience in managing cross functional teams and building relationships Successful track record of measuring improvements in customer satisfaction and loyalty Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the upmost consistency Skilled at working collaboratively and in a team environment Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group Problem solving, reasoning, motivational and organizational abilities are used often Strong interpersonal/customer service skills Able to work under pressure and meet deadlines, while managing multiple tasks. Must be able to work a flexible schedule inclusive of weekends, nights and holidays required Must be willing to travel to other locations as needed NYC Department of Health and Mental Hygiene Food Protection Certificate Why is MSG for me? About Madison Square Garden Entertainment Corp. Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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