(Remote) Lead Operations Business Controls

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a (Remote) Lead Operations Business Controls at our San Antonio, Texas; Omaha, Nebraska; Eugene, Oregon; Irving, Texas or Tysons, Virginia location. The primary purpose of this position is to develop, design, and implement solutions to align with the regulatory compliance, risk management and operational effectiveness strategy of PenFed Operations. This position will be supporting the business “First line of Defense” (FLOD) and will act as the subject matter expert and collaborate across business lines including Compliance, Enterprise Risk Management, and Legal to identifty, build and strengthen controls for the Operations division. This position will work to assure processes are compliant with regulatory and operational guidelines. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Lead and conduct a comprehensive review of end-to-end business processes across the First Line of Defense organization, seeking opportunities to remove redundancy, simplify, and automate when possible, while simultaneously ensuring efficient and effective controls are implemented to mitigate risk. Ensure controls are properly documented and that appropriate metrics and evidence of compliance are designed into the processes to which they are applied. Design, maintain, and develop KRI reporting metrics and dashboards demonstrating control effectiveness. Oversee multiple process management projects and complex deliverables. Work closely with business unit partners to identify and close regulatory and member experience gaps. Continued monitoring of the control environment to address any knowledge gaps, risk trends, and opportunities across the organization, to include vendor, quality assurance routines, and control reporting. Monitor adherence to internal policy and procedure and regulations including Federal and State as well as National Credit Union Administration and Consumer Financial Protection Bureau requirements. Provide support, collaborate, and respond to audits from internal or external auditors. Assist with facilitation of action plan development related to those audits. Collaborate with business areas and Three Lines of Defense with identifying issues, developing action plans, and executing action plans from issues that surface within internal or external audits. Engage with Compliance, Enterprise Risk, Legal, and other departments within the credit union to meet strategic goals. Provide support for Operations-related policies and procedures and assist with change management processes to keep policies and procedures current. Engage in testing coordination support and maintain updates for Business Continuity activities. Train and mentor existing and new employees/contractors on business process improvement. Qualifications Equivalent combination of education and experience is considered. Bachelor’s Degree in Business or a related field is required. Minimum of eight (8) years of progressively responsible experience in financial services, financial operations, risk, or audit control environment is required. Hands on experience with mapping business processes using Visio or like technology is required. Experience with financial services operations (products, services, collections, branch and/or service center operations, etc.) is required. Extensive knowledge of operational laws and regulations is required., Familiarity with operating regulations including but not limited to Reg CC, DD, E, and Z, BSA, CIP, and UDAAP, is preferred. Maintain expert knowledge of financial services industry including member service, loan and deposit products, digital services, and collections, and recommends changes to benefit the credit union, members, and staff. Advanced knowledge of Microsoft Office tools is preferred. Detail-oriented with strong organizational skills with the ability to manage or lead multiple projects effectively. Understanding and application of process management standards and policies, and knowledge of applicable regulations and risk management practices. Demonstrated analytical skills with follow-up and problem-solving capability, lateral thinking. Ability to analyze a process and recommend ways to improve quality, controls, and efficiency. Licenses and Certifications Certifications in LEAN, Six Sigma and/or Business Process Mapping are preferred. Certifications in project management, risk management, and/or auditing are helpful. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Travel to various worksites is required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.
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