Field Transportation Specialist

Auto req ID: 355056BR Essential Functions • Interacts with field operations to reduce empty and partial trailer movements • Collaborates with Transportation Compliance and Analytics, PGH LH Planning and Linehaul Enginnering to develop and coordinate logistical planning for external customers and works directly with customer to implement and modify. • Provides on-boarding, targeted and ongoing training of Transportation processes, procedures and system tools, as well as customer/service provider interaction methods and techniques, to Linehaul/Customer Pickup Coordinators and Station Operations • Serves as primary resource for escalated issues, ensuring resolution and improved internal/external customer and service provider experience • Communicates to key stakeholders and gains support of continuing Transportation program enhancements and process changes to ensure effective implementation and desired outcomes • Analyzes van and trailer pickup requests and evaluates opportunities for improved pickup activation, increased awareness and accountability regarding sales leads and underperforming accounts • Collaborates with Region and District Engineering group to create and maintain the linehaul operations and station Pickup Operating Plan and rationalize the FedEx Ground service offering • Serves as the quality facilitator for the region/district Linehaul and CPC operation • Visits linehaul/stations to establish and build professional relationships and address or communicate priorities necessary to improve the customer NONESSENTIAL FUNCTIONS • Performs other duties as assigned Minimum Education • High School Diploma or GED required, Bachelor’s degree in Business Management, Logistics, or related field preferred Minimum Experience • Two (2) years in Linehaul Operations, CPC, Logistics, Transportation Industry, or related area Required Skills, Abilities and / or Licensure • Customer service skills necessary to effectively and professionally respond to requests and issues • Knowledge of concepts, practices, policies, terms, and procedures used in field operations • Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. • Verbal and written communication skills necessary to communicate with various audiences • Software skills, including use of Microsoft Office software and web-based applications • Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.City: Bloomington State: California