Manager, Software Dev & Engineering

Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an advanced, Gig-speed network and backed by 24/7 technical support, Comcast Business is one of the largest contributors to the growth of Comcast Cable. The organization is the nation’s largest cable provider to small and mid-size businesses and has emerged as a force in the Enterprise market, recognized by leading industry associations as one of the fastest growing provider of Ethernet services. Job Summary Customer Experience Technologies (CXT) is passionate about the technology, systems and tools that support the customer lifecycle (sales, activation, billing, support, etc.), as well as employee-facing teams such as human resources, finance, and workplace information technology. These tools and systems are foundational to our ability to meet and exceed customer expectations and support an excellent employee experience. The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies. The (BSD) Business Services Delivery unit is the heart of this mission. Job Description: Comcast Business Services is hiring an experienced Engineering leader to help drive growth in our sales space. Join the team helping to support the build out of new technologies on our latest billing and software platforms. Job Summary: The Manager is a critical role for BSD and will be responsible for leading a team of Software Development Engineers and Support Analysts in the planning, designing, implementation and support of software applications. They will help to develop and implement strategies, standards, and performance metrics; work with Supervisors, Managers, and individual contributors to ensure all applications meet project specifications and requirements. The Manager provides leadership and direction for diverse and complex functions and helps interpret business strategy and develop organizational objectives to align with this strategy. They will lead at least two teams of professionals. Job Description Technical Requirements: ● Experience with programming languages like Java, C++, Python; ● Experience with front-end web technologies like Angular/React/Vue, jQuery, JavaScript, HTML, CSS etc ● Experience with Integration development frameworks like Spring Framework, Spring Integration, Camel etc; ● Experience with process management tools like jBPM, Flowable, Activiti, Comunda etc. ● Experience with Relational databases like MSSql, MySql, Oracle, and No-Sql Databases like MongoDB; ● Experience with unit test frameworks like JUnit, TestNG etc; ● Experience with SOA, Restful and Micro services technologies. ● Experience with Open-source messaging solutions like Rabbit MQ, Kafka; ● Experience with Cloud development environments like Pivotal Cloud Foundry, AWS, etc; ● Experience with CI/CD tools like GoCD, Jenkins, Concourse etc ● Experience with secured code development practices ● Experience with full stack development ● Experience with data analysis and reporting using tools like R, Python is a plus. ● 8 years of experience with over 2 years leading teams and delivery. ● Experience with Telco or Cable industry a plus. Core Responsibilities: ● Leads all aspects of the planning and designing of software and web applications, including new programs, enhancements, and modifications. ● Provides mentorship to the Software Engineering team and other departments in identifying product and technical requirements. Serves as the primary point of contact and liaison between Software Engineering and other teams. ● Advises implementation initiatives for new software products and applications. Prioritizes software update process for existing applications and coordinates the roll-out of software releases. ● Manages all the deliverables to ensure consistency to deadlines, specifications, and budgets. Implements performance metrics and prepares period reports and/or proposals. Monitors and supervises project progress and reports findings to the leadership team. ● Ensures all engineers keep current with technological developments within the industry. Monitors and evaluates driven applications and products. ● Provides leadership and direction to department personnel from lower-level managers to non-exempt employees. ● Leads cross-project communications. ● Consistent exercise of independent judgment and discretion in matters of significance. ● Regular, consistent, and punctual attendance. ● Other duties and responsibilities as assigned. Employees at all levels are encouraged to: ● Understand our Operating Principles; make them the guidelines for how you do your job. ● Own the customer experience - think and act in ways that put our customers first, give them flawless digital options at every touchpoint, and make them promoters of our products and services. ● Know your stuff - be hardworking learners, users and advocates of our innovative technology, products, and services, especially our digital tools and experiences. ● Win as a team - make big things happen by working together and being open to new insights. ● Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. ● Get results and growth. ● Respect and promote inclusion & diversity. ● Do what's right for each other, our customers, investors and our communities. Disclaimer: ● This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.