Sr. Director, Product Management

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary Our mission in Reliability Engineering (RE) at Comcast: Use innovative software and tools to transform operations in order to improve the performance of our network and products for our residential and business customers. We are on a journey to redefine how people, process and technology come together to create the necessary capabilities enabling world-class business and technology operations. At the core of this transformation are the products the REactor team builds to support ITSM and ITOM processes, customer troubleshooting and enablement. The Senior Director of Product Management will focus on providing direction and strategically leading teams as they build the IOP platform. With direct oversight of the areas of the Configuration Management Database, Asset Management, Problem Management, and Event Management, the Senior Director’s goal is to provide the best and most effective user experience. The IOP platform is a critical product for ensuring that Comcast subscribers receive the industry leading services it is known for without interruption. Job Description What You'll Do: Builds a strategic vision and road mapping, crafting interaction design, and leading usability testing, and setting success metrics for ITSM products and services. Provides leadership and direction for the team which may include multiple functional areas. Develops and implements strategy for products and functional area(s). Have responsibility for developing and owning the budget. Responsible for product management activities for ITSM program or product group. Leads team of specialists and managers to achieve product and team objectives and keeps leadership team advised of key developments and issues. Advises, establishes, maintains, and plans the overall policies and goals for a product management group. Applies expertise in innovative product technologies and is relied on by top management to serve as a proxy for the market. Coordinates with internal and external partners to assess business needs and identifies possible solutions to meet those needs. Accountable for end-to-end product success starting from inception till operations of assigned products. Leads all aspects of development of assigned new products and services and ensures customers' needs are met. Leads the lifecycle of new products and services. Other duties as assigned Required qualifications: 7+ years as a product manager or owner in managed services or enterprise with a proven understanding of the techniques and methods of modern product management and product delivery. 5+ years of people management experience. Record of successful delivery of complex IT products / programs/transformations. Deep experience implementing systems using the Agile/Scrum methodology. Experience writing user stories and prioritizing a backlog based on transparent priorities. Preferable qualifications: Experience with design of large-scale Trouble Ticketing solutions for enterprises Technical understanding of Service Now’s Incident, problem, change and case management modules Excellent project management skills, with a consistent track record of successful delivery of projects on time, in line with budget expectations and to strategy. Basic level of knowledge of cable network architecture and operations Basic level of knowledge in Site Reliability Engineering Experience with data analysis, including collection and analysis of KPIs across products. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Lead the customer experience - think and act in ways that put our customers first, give them detailed digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be hardworking learners, users and advocates of our groundbreaking technology, products, and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new insights. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors, and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.