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<div class="mds-edited-text mds-font-body-copy-bulk"><p><strong>Service Delivery Manager</strong></p><p> </p><p><strong>Salary: </strong>£50,000<br /><strong>Contract Length:</strong> Permanent</p><p><strong>Hours: </strong>35 hours per week<br /><strong>Location:</strong> Stratford based (with high flexibility, office based 1-2 days per week)</p><p><strong>Closing date: 23:55 on the 4th of August- please do not delay in applying as we will be shortlist upon application. </strong></p><p> </p><p><strong>Application Process:</strong> In our commitment to Equality, Diversity, and Inclusion, we operate an anonymised shortlisting process. Please ensure you complete the work history section of the application form and answered all application questions. <em>CVs are required; however, they will not be reviewed until interview stage.</em></p><p> </p><p><strong>Are you a Service Manager who enjoys partnering across the organisation to deliver effective service management solutions? If so, you could play a crucial role in the effective operation and growth of one of the world's leading research charities. </strong></p><p> </p><p>Without the Service Management teams, it would be impossible for CRUK employees to perform their roles without the technology they need- therefore, this role is vital in ensuring the smooth operation of CRUK. The team comprises several teams including 1st to 3rd line support teams such as Digital Workplace and Service Management.</p><p> </p><p>As a Service Delivery Manager, you will ensure that the services operated by one of our product portfolios are aligned with stakeholder needs. A large focus of your role will be transition focussed, consistently delivering effective solutions and outcomes to service consumers. You'll be the subject matter expert on Service Management within the portfolio and the interface to the Service Management capability where best practice is defined.</p><p> <strong>Key Responsibilities:</strong></p><p>Make an impact every day by…</p><p> </p><ul><li><p>Responsible for ensuring effective adherence to agreed Service Level Agreements (SLAs)/Operating Level Agreements (OLA)s.</p></li><li><p>Deliver OLAs through incident management, root cause analysis of any problems, and implementation of changes to the current environment.</p></li><li><p>Define, develop, and manage incident, change, and problem management processes that promote a culture of trust and transparency.</p></li><li><p>Establish strong internal stakeholder relationships, driving the Portfolio teams to deliver to a high standard.</p></li><li><p>Work with Scrum Masters and Agile Transformation Coaches and the product teams to identify, understand and visualise the product portfolio value streams and make continual improvements.</p></li><li><p>Communicate effectively across organisational, technical, and internal boundaries, understanding the context, to ensure clear outcomes are agreed.</p></li></ul><p> </p><p><strong>What we're looking for: </strong></p><p> </p><ul><li><p>Extensive experience and understanding of Service Management Delivery processes, procedures, and techniques.</p></li><li><p>Good understanding of the major components supporting a complex Technology estate working in a function with a variety of delivery models (ideally within an Agile environment).</p></li><li><p>Experience of end-to-end delivery including incident and problem management.</p></li><li><p>Good working knowledge of DevOps practices, IT practices and standards (ITIL version 4), Service Level management, Continual Service Improvement, Supplier Management and Technology in general.</p></li><li><p>Excellent problem-solving skills.</p></li></ul><p> </p><p><strong>What will I gain? </strong></p><p>Without you, we wouldn't be able to achieve our aim of seeing 3 in 4 people survive cancer by 2034. So, we want to reward you in as many ways as possible. Our benefits package includes:</p><ul><li><p>Flexible working - office-based 1 or 2 days a week</p></li><li><p>25 days holiday + bank holidays + 1 CRUK day (option to buy up to 5 days per annum). </p></li><li><p>Stratford Olympic Park location (Less than 10-minute walk to National Rail, Jubilee, Central, and Elizabeth lines; Westfield Shopping Centre, Queen Elizabeth Olympic Park, Gym…)</p></li><li><p>Pension (employer contributions up to 10%).</p></li><li><p>Life insurance.</p></li><li><p>Brilliant learning and development opportunities. </p></li><li><p>Discounts - Westfield Shopping Centre, travel, technology, gym memberships, and much more…</p></li></ul><p> </p><p>If you're as ambitious as we are, join our collective force and enjoy an excellent career, as we save and extend lives then apply here!</p><p> </p><p><strong>Cancer Research UK's Technology team is proud to be part of the </strong><strong>Tech Talent Charter</strong><strong> (TTC) for our efforts in driving equality, diversity, and inclusion in the workplace. Our vision is a digital world accessible to all, and we have always sought to draw from a diverse pool of talent and maintain an inclusive working environment.</strong></p><img src="https://counter.adcourier.com/cGFydmVlbmdpbmFkZS5ndXJtLjU5Mzk3LjQzOUBjYW5jZXJyZXNlYXJjaC5hcGxpdHJhay5jb20.gif" rel="no-follow" />