Guest Service Supervisor - Four Points by Sheraton Bangkok, Sukhumvit 15

Posting Date Jul 18, 2022 Job Number 22119323 Job Category Rooms & Guest Services Operations Location Four Points by Sheraton Bangkok Sukhumvit 15, 4 Sukhumvit Soi 15, Bangkok, Bangkok, Thailand VIEW ON MAP Brand Four Points Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points. HOTEL DESCRIPTION Located in the heart of Bangkok, Four Points by Sheraton Bangkok offers 268 spacious rooms and suites filled with thoughtful amenities, including the Four Points Four Comfort Beds™. Guests can take advantage of the rooftop pool, 24-hour hotel gym and 3 dining options, including the popular rooftop bar. The hotel comes with 4 event space with total event space of 3,810 sq ft. Four Points by Sheraton Bangkok is a 5-minute walk to Asoke BTS Skytrain Station and Sukhumvit MRT Subway Station providing great access throughout the city. A 5-minute walk to Terminal 21 Shopping Mall and also near Bumrungrad and Samitivej hospitals, the hotel is a 45-minute drive from Suvarnabhumi Airport. POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. CANDIDATE EXPERIENCE Local language proficiency and market experience required. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.