Concierge Supervisor - Four Points by Sheraton Bangkok, Sukhumvit 15

Posting Date Jul 19, 2022 Job Number 22120136 Job Category Rooms & Guest Services Operations Location Four Points by Sheraton Bangkok Sukhumvit 15, 4 Sukhumvit Soi 15, Bangkok, Bangkok, Thailand VIEW ON MAP Brand Four Points Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N Where timeless classics are woven with modern details. Where business meets pleasure. Where even when you’re global, you can experience the local. Designed for the independent traveler seeking balance, there’s Four Points. HOTEL DESCRIPTION Located in the heart of Bangkok, Four Points by Sheraton Bangkok offers 268 spacious rooms and suites filled with thoughtful amenities, including the Four Points Four Comfort Beds™. Guests can take advantage of the rooftop pool, 24-hour hotel gym and 3 dining options, including the popular rooftop bar. The hotel comes with 4 event space with total event space of 3,810 sq ft. Four Points by Sheraton Bangkok is a 5-minute walk to Asoke BTS Skytrain Station and Sukhumvit MRT Subway Station providing great access throughout the city. A 5-minute walk to Terminal 21 Shopping Mall and also near Bumrungrad and Samitivej hospitals, the hotel is a 45-minute drive from Suvarnabhumi Airport. POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor inventory and order general office supplies. Notify Loss Prevention/Security of any guest reports of theft. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. CANDIDATE EXPERIENCE Local language proficiency and market experience required. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.