Tech Specialist

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations worldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Job Overview This position will be responsible for review, create, modify & upgrade existing applications via MSI/EXE InstallShield, PSADT, Flexera Admin Studio packages. Also managing uninstalls, version control & deployments using SCCM It is expected that you will be able to package and deliver the packaged applications per guidelines in place. Results-oriented and enjoy working individual projects, team projects. Job Responsibilities 80% of Time • Efficiently and effectively engineer, automate, and QA new and updated software per standards and best practices with high quality • Provide support for existing packages & new packages • Ensure appropriate documentation is in place and updated with latest version • Utilize and extend existing packaging tool capabilities • Increase quality and reduce send backs from QA in our process • The candidate should have customer service skills articulating policies and procedures confidently, good communication and troubleshooting skills. 20% of Time • Documentation of work or process & compliance • Build teamwork, trust-based relationships and collaboration with global team and customers • Grow network and exposure internally and externally • Leverage appropriate learning opportunities for technical and professional growth Desired Profile Education Minimum Degree Requirements: Bachelors Preferred Degree Requirements: Masters Preferred Professional Certifications: Application Management, Adminstudio, MCSA, MCP Experience Minimum years of related experience required: 2-3 years supporting/delivering IT solutions Preferred years of related experience: 3 -4 years supporting/delivering complex IT solutions Specific Job Experience or Skills Needed • Application Packaging using tools like Admin Studio/Advanced Installer • MSI; Wise Packaging, Flexera AdminStudio, PSADT for Windows 7; Windows 10 • Experience with SCCM & deployment process. • Multi National Corporation PC support experience • Good experience with power shell scripting. • Through understanding of troubleshooting Windows7, Windows 10 operating systems • Experience and competency with Microsoft Windows 7 and Windows 10 clients and associated server environment • Familiarity and comfort with Registry troubleshooting, modification and troubleshooting • Technical knowledge of Microsoft feature set and security model Competencies/Behaviors required for job • Professionalism, attention to detail, and the ability to manage personal tasks. • Working experience with US business partners to gather project requirements • Ability to understand basic project management principles around communications and deliver as you are a resource on global projects • Ability to take packaging work direction from peers, ability to interact with customers in order to understand their needs and requirements. • Effective communication, be an effective team player • Timely completion of assigned roles & responsibilities • Analytical, methodical, logical approach to problem solving COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.