Associate Manager, Consumer Identity and Privacy

Overview Together We Grow. Together we Change. Do you have experience leading technology or consumer solutions across multiple suppliers, using multiple system delivery methodologies, along with a passion for innovation? If so, we want to speak with you! We are currently looking for an Associate Manager, Consumer Identity and Privacy to join our Digital & Marketing Services (DMS) team in Richmond, VA. We are open to remote work arrangements for candidates willing to work Eastern Standard Time Zone hours. You will play a key role in leading dynamic change across our operating companies and innovation in digital identity and privacy. We’re looking for someone with experience identifying and implementing new solutions and an understanding or passion to learn about consumer identity and privacy. Experience or exposure to consumer experiences that involve registration, profile management, fraud mitigation, and / or consumer data privacy would be a huge benefit. Altria’s digital evolution We’re undergoing an exciting transformation at Altria. Led by our new Chief Digital & Technology officer, we’re streamlining processes, improving customer experience, and using innovative intelligence to forecast and respond to trends. Our digital strategy will improve consumer, customer, and supply chain experiences business wide. What will you be doing: Leading the delivery of new solutions and enhancements in consumer identity and data privacy which may include age verification, fraud mitigation, and privacy technology. Supporting consumer data privacy projects associated with new state and federal privacy laws. Consulting with Brand clients, Information Services and Digital Marketing Services teams to understand current and future business needs and delivering improvements to the consumer experience involving age and identity verification and consumer data privacy. Supporting existing fraud and privacy technology solutions to include fraud mitigation tools, age verification solutions, and the consumer privacy portal to ensure performance. Handling fraud incident response and root cause investigations. Maintaining relationships with business partners and assisting in identifying potential new service providers to improve capabilities in identity and privacy. We want you to have: Bachelor’s degree in marketing, business, and/or a related technical field (i.e. information systems). An advanced degree is highly desirable. 6+ years of relevant professional experience delivering solutions based on requirements, with at least 3 of those years spent leading technology or consumer solutions across multiple suppliers and using multiple system delivery methodologies (i.e. agile and/or waterfall). Helpful experience would include: delivery of identity management and / or consumer experience solutions across multiple business functions, knowledge of new technologies, and experience implementing anti-fraud solutions with a focus on consumer digital identity. Demonstrated experience in planning, organizing, and leading multiple projects with diverse cross-functional partners. Strong analytic and critical thinking skills. A creative approach and curious mentality that is results oriented and demonstrates an ability to handle changing and multiple priorities. Strong sense of urgency and a dedication to meet stringent timelines. Ability to work independently while keeping management appropriately informed. Proven ability to collaborate across functions, and business suppliers with most senior levels of the organization. Ability to lead and inspire others with engaging written, oral and presentation skills. Champion of diversity, inclusion, and a sense of belonging Company Overview Altria has a leading portfolio of tobacco products for U.S. tobacco consumers age 21+. Altria’s Vision through 2030 is to responsibly lead the transition of adult smokers to a non-combustible future. Altria is Moving Beyond Smoking™, leading the way in moving adult smokers away from cigarettes by taking action to transition millions to potentially less harmful choices - believing it is a substantial opportunity for adult tobacco consumers, Altria’s businesses and society. Altria’s wholly owned subsidiaries include the most profitable tobacco companies in their categories: Philip Morris USA Inc. (PM USA), U.S. Smokeless Tobacco Company LLC (USSTC), and John Middleton Co. (Middleton). Altria’s smoke-free portfolio includes Helix Innovations LLC (Helix), the maker of on! oral nicotine pouches, exclusive U.S. commercialization rights to the IQOS Tobacco Heating System®* and Marlboro HeatSticks®*, and an equity investment in JUUL Labs, Inc. (JUUL). Altria also owns equity investments in Anheuser-Busch InBev SA/NV (ABI), the world’s largest brewer, and Cronos Group Inc. (Cronos), a leading Canadian cannabinoid company. At Altria, we celebrate the power of diverse teams working together to shape our future. We are inspired to bring our best because our unique strengths are valued. We believe our personal success and progress should be guided by Our Cultural Aspiration, a new articulation of what we value and who we aspire to be, collectively. Our Cultural Aspiration respects and complements individual identity, embracing each other’s unique strengths, welcoming newcomers and developing the best, most inclusive and diverse teams. Join us as we work together to shape a better future for adult tobacco consumers, our employees, and our shareholders. Each Altria company is an equal opportunity employer. Learn more about Altria at www.altria.com and follow us on Twitter, Facebook and LinkedIn. *IQOS Devices and HeatSticks® are currently unavailable for sale in the United States.