Cloud Monitoring Administrator

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients. Responsibilities The primary function of this position is to monitor, analyze, respond, and resolve service outage events received from Internal IT monitored servers/network devices, and other infrastructure systems The NOC Admin will be responsible for addressing all issues that come through our monitoring tools, maintaining the tools and optimizing the tool to provide actionable alerts Review the existing SOPs, technical runbooks and also create new SOP documents/runbooks for innovative technologies/process. Provide Incident Response (IR) support when analysis confirms actionable incident. Provide regular updates over an outage period while escalating the incident to necessary parties as needed. Responsible for raising change management tickets and action them as required. Provide root cause analysis as well as resolution. Other duties and projects as assigned. Must have hands on experience on Splunk. Must have knowledge on AWS. Must have experience on Linux. Qualifications Bachelor’s Degree in Information Technology, or any other related field. 2-4 years' experience in managing and troubleshooting L1 outages and reported events. Candidate should be flexible to work in a 24x7 Network Operation Center (NOC) environment. Highly self-motivated, excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision. Can hold team and self responsible for maintaining the highest possible performance standards and meeting agreed upon commitments even under difficult circumstances. Takes responsibility for outcomes of actions and decisions. Accomplishes tasks and activities efficiently and according to importance. Must possess excellent customer service, communication and problem-solving skills Collaborates within and across teams, functions, and stakeholders to support continuous process, product, and service improvement (through automation or other means) Demonstrates poise, maturity, and resilience with all audiences and circumstances. Basic knowledge of network switching/routing, Windows and Red Hat Linux server operating systems, VMWare, AWS, etc. Understanding and management of server hardware (like Dell iDRAC, HP iLO, etc) Expertise in working with various monitoring tools (like HP Open View, Nagios, Solarwinds, etc.). Strong research and highly analytical skills are required, especially with respect to event classification, event correlation, and root cause analysis. Must be a team player, dedicated, and proactively shares knowledge and best practices with others. Ability to clearly present technical approaches or findings in oral and written format. Experience in scripting and PowerShell a plus Preferred Certifications: MCITP, MCSA, VCP, CCNA, etc. ZS is a global consulting firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable. Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. ZS is committed to providing and maintaining a safe workplace. Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered. Proof of vaccination will be required. Religious/Medical Exemptions can be requested on a limited basis upon hire. NO AGENCY CALLS, PLEASE.