Workplace Experience Engineer

Who are we hiring? The Workplace Experience Engineer is a member of the Workplace Experience & Delivery organization. This individual contributor is a member of a team responsible for providing exceptional Technology experiences through proactive, customer-focused and responsive support for IT systems and hardware located at all company properties. This role will respond to L2 & L3 incidents and requests and provide technology solutions to quickly resolve issues, improve resiliency, and deliver critical applications in support of the business. This role requires a customer focused individual with a diverse range of technology, a “hands-on” attitude, passionate about improving the employee’s technology experience while able to work with limited supervision. What will you do? • Daily management of assigned ServiceNow tickets. This includes acknowledging, maintaining work in progress logs and driving resolution of incidents and requests across the MSG Enterprise. • Equipment receiving/logistics, configuration, staging, functional testing, implementation, on-site functional validation, and support. • Partner across technology teams to resolve support issues. • Provide clear, professional, and timely updates to customers and management. • Participate in special projects and performs other duties as assigned. • 7x24 on-call availability to respond to support requests and flexible work schedule to respond to the needs of the business. • Identifies problems and takes corrective action within established guidelines. • Work closely with Corporate Service Desk when updating standard operating procedures. • Document existing computing environment and ensure documentation remains current. What do you need to succeed? • 3-5 years of experience in Information Technology • Minimum of 3 years of experience in End User Support, endpoint configuration, installation and upgrades. • Ability to communicate effectively at all levels of the organization including senior management levels. • Interpersonal skills, and the ability to communicate clearly with customers, staff, senior management, vendors and contractors. • Flexible working style, able to quickly adapt to diverse and changing environments and timelines. • Highly creative team player with a high level of energy and commitment to excellence. The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement. Why is MSG for me? With MSG Sphere, we are creating an entirely new medium that will deliver immersive entertainment experiences at an unparalleled scale. Beyond a venue, Sphere is a multi-sensory platform with experiential technology programming directly to your senses. You will see in ways never imagined, hear with every fiber of your being, and experience like never before. To deliver on this promise, we are building the largest immersive venue in the world, MSG Sphere at The Venetian in Las Vegas, with a second Sphere venue planned for London, pending necessary approvals. To create immersive experiences, and content unique to Sphere, we are growing our full stack creative, experience, design, production and engineering team across our Burbank studio in Los Angeles and Ventures headquarters in New York. We focus on Career Development and Invest in YOU Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations.
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