Research Support Processor

Overview Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. PenFed is hiring a Research Support Processor at one of the following locations: Eugene, Oregon; Omaha, Nebraska. The primary purpose of this job is to efficiently process monetary and non-monetary account servicing maintenance requests for deposit and consumer loan products. The incumbent will support, and process servicing requests received via PenFed’s various delivery channels, including email, telephone, mail, or branch visit. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Perform monetary and non-monetary account maintenance on all PenFed deposit and loan products Research and resolve a variety of account issues and inquiries related to deposit accounts, including certificate, share and checking accounts. Modify terms on loan and deposit products based on approved requests. Utilize a wide range of proprietary and vendor computer applications including DOS-based systems. Respond to inquiries from internal associates assisting members regarding person-to-person Western Union payments, deposit and certificates of deposit. Manage daily official check batch output, including print oversite and mailing preparation. Provide deposit and loan product assistance over the phone initiated in other departments and locations. Balance daily branch transactions. Work with accounting to reconcile any discrepancies. Handle a wide range of incoming and outgoing documents. Ensure proper management and retention of documents. Contact members via outbound phone call or email to clarify requests. Maintain knowledge of PenFed share and loan products, policies and procedures. Qualifications Equivalent combination of education and experience is considered. Associates Degree in a related field is preferred. Minimum of one (1) year of experience in a call center or financial services related position. Excellent written and verbal communication skills. Knowledge of financial institution structure, products, policies and procedures preferred. Supervisory Responsibility This position will not supervise employees. Licenses and Certifications There are no additional licenses and/or certifications required. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Limited travel to various worksites is required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with COVID-19, we have modified our hiring, onboarding, training, and deployment protocols in order to comply with applicable current local and state guidance. About Us Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256.
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