Network Activation Engineer-3

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Primary activity involves an event call with the customer to activate new Comcast Business Masergy services. Configure routers, firewalls, and NIDs and SDWAN devices. Conduct RFC tests on new circuits; test, turn up, and troubleshooting T1, E1, DS3, OC3, OC12 and high capacity Ethernet circuits Perform routine circuit testing and acceptance in accordance with written standards Additional duties as assigned Job Description Core Responsibilities Problem Solving – Identifies and resolves problems in a timely manner Escalation – If unable to resolve issues in a timely manner, will escalate to senior level engineering and/or management Customer Service – Work to ensure a positive activation experience; our goal is error free activations Advanced level knowledge of TCP/IP and UDP Advanced level knowledge of routing protocols such as BGP, iBGP, and OSPF Strong knowledge of NAT, VRRP/HSRP, session-based firewalls, QOS, Layer 2 VPLS, and MPLS network principles Working knowledge of SD WAN concepts Working knowledge of Dynamic routing protocols, load balancing and fail over techniques Excellent written and verbal communication skills Communicates clearly and in an understandable manner with a wide range of people such as peers, managers, customers, vendors, distributors and the general public. Projects good customer relations skills in both face to face and telephone contact Demonstrated ability to effectively advise and counsel both managers and non-supervisory employees on sensitive work related issues Demonstrated analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time Ability to work an on-call rotation including after-hours and weekends on a recurring schedule. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Qualifications Minimum 5 years’ experience working in LAN/WAN implementation or support role (Implementation/troubleshooting responsibilities include routers, switches, firewalls, and NIDs) Hands-on experience with Alcatel (Nokia) ESR, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs, Silver Peak SD WAN, & Riverbed WAN optimization CCNA and/or NSE-7 certification is preferred Work Schedule 24/7 Shifting After hours / weekends On-call / amenable to work at night (PHT) Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer.
Masergy Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.