Coordinates the patient/family advocacy by handling compliments, complaints and grievances. Facilitates open and effective communication between patients/families and the organization. Manages customer service inquiries related to SMHCS programs and services. Assists with the process for lost and found, working with leadership teams to recover personal belongings when separated from the patient.

- Require Associate degree, or years of related work experience may be substituted for degree requirement on a year for year basis.
- Require a minimum of three (3) years of experience in customer service, concierge, and/or public relations.

- Prefer strong computer skills.
- Prefer a basic understanding of medical terminology.
- Prefer the ability to establish and maintain effective working relationships.
- Prefer the ability to meet and communicate with the public in a courteous and professional manner.
- Prefer demonstrated initiate and self-direction, the ability to multi-task, and prioritize duties.
- Prefer demonstrated telephone, customer service, and communication skills.
- Prefer the ability to investigate and resolve patient-related concerns.
- Prefer the ability to work effectively with all levels of staff.

A D: Associate's Degree